Your Questions Answers

Frequently Asked Questions

Everything you need to know about our classes, memberships, and studio — before you walk through the door.

What is Breflex Fitness?

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Breflex Fitness is a purpose-built wellness studio in Auckland that blends modern training with holistic recovery. We offer EMS Training, Hot Pilates (HIIT & Sculpt), diverse Yoga styles (Bikram, Core Fusion, Vinyasa Flow, Yin, and Yang to Yin), Sound Baths, and Deep Tissue Massage — all designed to help you move, restore, and thrive.

Whether your goal is strength, flexibility, balance, or relaxation, Breflex provides expert guidance and a supportive environment for every fitness level.

What services do you offer?

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We specialise in:

  • Yoga: Hot Bikram Yoga, Vinyasa Flow, Yin Yoga, and Yang to Yin for balance, flexibility, and mindfulness.
  • Hot Pilates: High-intensity HIIT sessions and Sculpt classes to build strength and endurance.
  • EMS Training: A revolutionary training method using electrical impulses to activate muscles and achieve efficient, full-body workouts.
  • Sound Baths & Wellness Immersions: Guided sessions for relaxation, stress relief, and nervous system reset.
  • Deep Tissue Massage: Targeted recovery and healing for muscles and connective tissue.

How do I book my first class?

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Step 1 - Download the App or Visit the Portal Website
  • To install the app:
    • Use the links below or search “GymMaster” in the App Store (iPhone) or Google Play (Android).
    • Download and install.
  • To use the website:
Download Gymmaster app from Apple App Store
Download the Gymmaster App from the Google Playstore

Step 2 – Create a password
  • Open the app and enter the email address linked to your Breflex Fitness account.
  • Tap “Forgot password?” and you’ll receive an email with a link to set up a new password for your account.
Step 3 – Log in
  • Once you have created a new password through the reset link to your email, head back to the GymMaster app.
  • Log in with your email address and new password.
Step 4 – Book Your Classes
  • Go to ‘Book A Group Class’ to view the upcoming classes.
  • Select your preferred class and tap ‘Book Now’ then ‘Confirm Booking’ on the next page to secure your spot.
  • You’ll see a confirmation that your spot is reserved.
Step 5 – Manage Your Bookings
  • Go to ‘Bookings’ to view or cancel your reservations.
  • Please cancel early if you can’t make it, so someone else can join.
Quick Tips
  • Book in advance to secure your spot – our classes can fill up fast.
  • If you have trouble logging in, check that your email matches the one we have on file.
  • Still stuck? Send us an email and we’ll help you get set up.

What are your membership options?

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At Breflex, we offer flexible memberships to suit your wellness goals.

You can choose a plan focused on EMS Training, a Group Class membership with set or unlimited sessions depending on the plan, or a Plus package that combines both EMS and Group Classes for a complete wellness experience.

Contact us for more details on the option that would best suit you.

Can I try a class or EMS before committing?

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Absolutely! We offer a discounted trial package pass for first-time visitors to experience our classes and EMS sessions.

Are there any age restrictions?

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Participants must be 18 years or older. For EMS training, a consultation is required to ensure it’s suitable for your needs.

What if I have a medical condition?

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Please consult your doctor before starting any fitness program. Inform our staff about any medical conditions or injuries, and we’ll help tailor the sessions to your needs.

Do you provide towels or mats?

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Yes, we provide mats free of charge. We encourage you to bring your own towel, but if you forget to bring it or prefer to use ours, they are available for $1 per class or on a weekly subscription for our regulars.

What is the studio environment like?

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Our studio is designed to evoke empowerment, transformation, and balance. Expect a welcoming, clean, and calming space equipped with modern facilities.

Where can I see pricing and membership options?

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You can view pricing and membership options on our Memberships page, you can also see available passes and memberships inside the GymMaster portal. If you’re unsure what’s best, contact the team and we’ll help match a plan to your goals.

What is your class cancellation policy?

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We understand plans change. Please cancel as early as possible via the GymMaster app/portal or my contacting us directly so another member can take the spot.

Do you have a waitlist for full classes?

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Yes. Most of our classes have a waitlist enabled through GymMaster. If a class is full, you can add yourself to the waitlist via the GymMaster app/portal. If a spot becomes available due to a cancellation, you’ll be automatically moved into the class and notified as soon as it happens.

Can I arrive late to class?

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We recommend arriving 10 minutes early, especially for hot classes. If you arrive late, please be mindful that the class will already be underway—enter the room quietly and take direction from the instructor on where to set up your mat so you don’t disrupt the session.

How can I contact Breflex Fitness?

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You can reach us via:

Feel free to drop by during business hours for a tour or any inquiries.

Can I pause or freeze my membership?

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Yes. Get in touch with our studio team and we'll arrange a pause for any extended time away, whether that's holidays, injury, or otherwise.

Can I switch between EMS and group class memberships?

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Yes, you're welcome to change membership types at any time. Speak to our studio team and they'll help you make the switch. We also have our Plus memberships that give you the best of both worlds.

What payment methods do we accept?

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We accept all major credit and debit cards, as well as direct debit for memberships.

What happens after my 2-week trial ends? Am I locked into anything?

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Not at all. There's no obligation to continue. If you'd like to keep training with us, our studio team can help set you up with the right membership.

Can I do EMS and group classes during the same trial, or do I need separate trials?

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EMS and group classes have separate trial packages, since they run on different formats and pricing. You're welcome to try both.

Where exactly do I park, and is it free?

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We have free parking right at the studio in Silverdale, with no permits or time limits for our customers.

Is there a shower I can use before or after a session?

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Yes, we have private bathrooms, a shower, and changing rooms on-site.

Do you have lockers? Do I need my own padlock?

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Lockers are available on-site free of charge. Each has its own lock and key, so there is no need to bring your own padlock.

Is the studio accessible?

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Yes, our Silverdale studio is ground-floor and easy to access. If you have specific accessibility needs, get in touch and we'll make sure you're well looked after.